BetterHelp Reviews - What Is It?

WARNING: DO NOT USE BetterHelp Until You Read This Review!
Is it a Scam? Does It Really Work?


BetterHelp is the largest online counseling platform in the world that claims to help anyone talk to a licensed, professional therapist. All you need to have is an internet connection. The company was launched in the summer of 2013, so they have enough experience to provide really professional help. If you are facing any life's challenges, you are free to choose a specialist from the network of more than 1,200 board-accredited counselors who will gladly help you through your tablet, computer, or mobile phone. You will need to simply log in wherever you are and talk to your counselor in the comfort of your home no matter whether it is weekday or weekend, day or night. You will be able to have a private and safe environment to have a calm talk with a person who can help. Because of these advantages, BetterHelp promises to have helped more than 300,000 customers to date. Unlike in-office sessions, this service is convenient and easy to use. Besides, it appears to be more affordable in the financial sense. But is their service comparable to that of in-office counseling? Let's dive right in and answer this question.

Before having a private talk to a therapist, you will be offered to fill in a 15-minutes questionnaire on their official website. Answers to certain questions will help the company study your needs and find an appropriate counselor for you. You will need to answer questions about your age, gender, and marital status, your current physical health and whether you have been in therapy before. You will be offered to rate your sleeping habits and your financial status. Then, you will be asked how often you have been bothered by any of the following issues: little pleasure in doing things, poor appetite or overeating, feeling depressed, trouble concentrating, panic attacks or anxiety. In the end you will rate your needs for a definite counselor's areas of expertise with the help of a scale of least to most important. It involves LGBT-related issues, addiction, eating disorders, etc. Finally, you will need to create an account by entering your password, email address, name, and credit card number. You will be matched with an appropriate counselor to fit your preferences, objectives, and issues you are experiencing at present.

Customer Reviews - Does BetterHelp Really Work?

The BetterHelp therapy process involves licensed, experienced, trained, and accredited psychologists, clinical social workers (LCSW), marriage and family therapists (MFT), or licensed professional counselors (LPC). Every specialist has a Master's or Doctorate degree in the field, as well as at least three years and 2,000 hours of experience. After you are matched with a counselor, you will get 24/7 access to a virtual "room" where you will be able to talk privately to a specialist. You will also be able to write about your life and ask questions about what troubles you. Your counselor will log in to the same room, answer your questions and provide guidance. Usually, a counselor responds very quickly, within a few hours or minutes. According to your subscription terms, you will be able to talk to your counselor as much as you wish. If you are not quite satisfied with your counselor or they are simply not a good match, to your mind, you can request another for free. And if you are comfortable with your therapist, you can start learning how to cope with your issues, change your life for better, and accomplish your goals.

There are many customer reviews for BetterHelp online on different websites. Yelp gives the service an average rating of four stars based on about twenty reviews. The majority of the customers seemed satisfied with the opportunity to post messages about their feelings and thoughts at any time of day or night. It is very convenient, since you don't have to wait for the next counseling session. Many people are happy with the anonymity they are offered. The company based out of Sunnyvale, CA, has an A- Better Business Bureau rating. There are only 27 closed complaints, the majority of which referenced being charged after signing up for a free trial. However, this information is not confirmed. BetterHelp's Android app received a 3.3-star rating on Google Play with about 600 reviews, while iTunes gave it a 4.5-star rating with 28 reviews. Most users seemed to find the app simple and effective, but some people didn't like the fact that it didn't store login credentials. Let's take a look at some of the real users' testimonials online.

"BetterHelp has been my lifesaver when I was going through some difficulties and I needed help so much! I was provided with a wonderful counselor within just 24 hours. Is name was Chris and he was a great listener. As soon as he learnt my problems, he offered his help and guidance. I am very grateful for his support during that period of time and for the opportunity to contact him whenever I needed to communicate to him. I could also send him daily messages and call on the phone. I would recommend this service to my friends."

"BetterHelp is an amazing service not only because their therapists are ready to provide their help any time of the day or night but also because the company uses the most unique concept for therapy. I felt that my information was handled with care and confidentiality. They helped me both psychologically and financially. To my mind, this kind of therapy can be afforded by everyone on a long-term basis. Thank you for my wonderful therapist! He has helped me so much."

"I wish that I had addressed this service earlier. It gave me the opportunity to write and discuss my issues and just to have someone to listen to me without judgment. My counselor helped me with encouragement and despite my busy schedule found time to talk to me and discuss my issues. This has been so pleasant. After using BetterHelp for two weeks, I felt much better, I feel no more pain. It is very important to have someone to trust."

My Final Summary

According to numerous users' reviews, BetterHelp has proven to be a helpful service! It has many advantages. First of all, it is its affordability. It costs only maximum $55 a week. If you are experiencing emotional issues because of financial difficulties, they will cut that cost in half. They provide personal guidance. It means that your therapist studies deeply your issues and helps you to cope with them. By the way, you can view your counselor's profile and choose another one that you think will be more suitable for you. Another advantage of BetterHelp is that it will help you to save your time. All you need to do is to have a phone or video conference with your counselor once a week. You don't need to go out. What can be more convenient and easier? If you are having a too hard time, you can talk to your therapist two times a week.

BetterHelp allows you to have constant contact with your counselor. You can email or call them every day, so you can get immediate attention and avoid harming yourself or others. Potential customers need to fill in a special questionnaire before starting sessions. You are not obliged to sign up for a subscription; their official website contains a lot of guides to help you work through common issues like depression, anxiety, grief, etc. If you really need help of a licensed counselor, BetterHelp can be a wonderful option for you. I do recommend you to sign up for a membership and get therapy as soon as possible!

BetterHelp Pricing and Rates

You are expected to pay only $45 per week for the opportunity to be a part of BetterHelp's website. By the way, you can choose between weekly, monthly, or quarterly options. For more details, contact customer support at The company's clients tend to have 20-minute phone sessions once or twice a week.