Carvana Reviews - What Is It?

WARNING: DO NOT USE Carvana Until You Read This Review!
Is it a Scam? Does It Really Work?

Carvana is a company that can assist you to locate, finance, and buy a high quality, modern car or truck. Unlike dealerships, they do not apply high-pressure sales tactics or require negotiation. In addition, due to this service the customers have an opportunity to save an average of $1,681 when compared to other dealerships including Kelley Blue Book. The company was founded in January 2013 by Ernie Garcia. It claims to never sell means of transport that have been in an accident, while offering delivery to your threshold or any other location you determine. Once you have got your car, you will have a week to drive it and decide whether it is the right vehicle for you. In general, Carvana claims that the consumer does not need to spend much time on the buying process. But is this the right buying option for you? Before answering this question, let's learn how to browse their official website first.

Searching for a vehicle is not difficult on the website. All you will have to do is to click on the Find My Car button. Your zip code will be automatically detected and displayed at the top of the page. You will also see the number of cars available, which can be sorted by newest inventory, most popular, lowest or highest price, and more. You will be able to narrow the results by year, make (up to 5), price, payment, mileage, and more. Each listing will show an image of the car, its basic characteristics, and your overall savings. Clicking on one of these options will take you to the vehicle's home page, where you will see interior and exterior pictures, a 360 degree tour, and Edmund's consumer ratings. You will learn your monthly payment, including trade in credits and down payment. And if you are not ready to make any decisions at the moment, you can return to your choice later by creating an account and saving the chosen car in your "garage."

Customer Reviews - Does Carvana Really Work?

Based on what we found on the official website of the company, there wasn't much detail available on how they determine whether a vehicle has been in an accident. According to the representative of the customer service, Carvana sticks to a 3-part process when defining a vehicle's status. First, the individual selling their vehicle to the company will be asked to say the truth. Then, the company will pull an Experian auto check report. Finally, each car goes through a 150-point inspection that presupposes the check of everything from tread depth of tires to exterior paint quality and thickness of brake pads. After such thorough examination, you can be sure that the car is really free from any damages after a car accident. Any dishonest seller's lie will be quickly uncovered. If a vehicle's bolts or screws show any signs of removal or there are signs of aftermarket paint on the car, this does not necessarily disqualify the vehicle. If either of these signs are noticed, the company will try to re-verify if it's been in an accident. The owner will be asked the reason why the car was repainted. If the owner still claims that the vehicle wasn't in an accident, they will try to look for other causes including a collision, or something else. If it is concluded that the repair wasn't the result of a collision, the car will go on sale on the Carvana website.

It is high time to check what Carvana's customers are saying about their experience of working with this company. The customers have given Carvana an average rating of 4.9 stars on its website. It is really surprising to find negative customer reviews on the official website of the company. It means that they are not afraid of their shortcomings and try to get rid of them. Every time Carvana sees something unpleasant about their service, they immediately respond to a complaint and try to make things right. The company had been in business for four years already, thus, there are many testimonials on other websites as well. Cars.com contains 11 customer reviews with an average rating of 3.5 stars. Common compliments centered around helpful and attentive customer service, ease of use, and their 7-day return policy. Some of the common complaints cited problems with vehicles and delivery delays. Yelp gave Carvana a 4.5-star average rating, with similar compliments mentioned above. The only negative review was from a person who had repeated delays getting registration paperwork. It is important to say that the company landed a spot on the Forbes 2015 list of America's Most Promising Companies. Carvana also had an A+ rating with the Better Business Bureau. There were no closed complaints. Let us take a look at the actual users' reviews online.

"I had excellent experience with Carvana from the very start to the very finish. I was offered a large collection of vehicles to choose from. I also enjoyed the loan process and was pleased with the delivery that was from Georgia to Washington State. My car arrived even earlier than expected. It was in perfect condition and it was one of the happiest days in my life. I bought a beautiful Lexus GS350 F Sport. It was the smoothest transaction. I will not address a car salesman ever!"

"I purchased a car from Carvana and I feel satisfied. The process was very easy and fast. The vehicle arrived on time, with a full tank of gas and in a good condition. I immediately took it to my mechanic to be checked out before the one-week waiting period ended. The only negative thing he found was that the car needed a new a/c filter. It cost only $25. The car was in perfect shape. I saved about $2000 vs. going to the local dealer. Everyone I worked with was very professional. I am happy with my purchase."

"Today I received my car from Carvana and I am extremely happy. It is unbelievable how fast the process was. My car arrived before the scheduled time. I was impressed to see a gift bag inside, it was so sweet. The staff is very friendly and shows much respect. They treat you like family. I plan to continue purchasing my cars from this company. My aunt is going to buy one with Carvana soon. Thank you for the great customer service."

My Final Summary

If you feel fine about the fact that you won't see your new car before buying it, Carvana is a great option for you. It offers a simple, less expensive, and less stressful way of purchasing a car, compared to attending a dealership. In addition, they appear to have wonderful customer support who will gladly answer all of your questions. Your chosen car will be delivered immediately. According to numerous customers' reviews, many of them received their vehicles even earlier than expected.

If you are not satisfied with your purchase for any reason, you can always take benefit from the 7-day return policy offered by the company. It means that you can drive your car within a week and then return it if you are not satisfied with anything. The overall customer feedback seems to be very positive. As you can see, the way we buy cars is changing quickly. It has become possible to purchase a vehicle online and it proves to be very convenient for both parties. There are other similar companies but be sure to explore the one you are considering. Taking into account all pros and cons of Carvana, I do recommend this company.

Carvana Pricing and Rates

It is clear that the price of vehicles ranges greatly. The Carvana website is absolutely free to use until you buy a car. To receive your car, you will have to pay $199 for the delivery if you are between 100 and 250 miles from the following locations: Atlanta, GA, Nashville, TN, Charlotte, NC, Birmingham, AL, and Dallas, TX hubs. If you're within 100 miles of these locations, the delivery is free.