Ember Mug Reviews - What Is It?

DO NOT USE Ember Mug!!! You Must Read This Review!
Fully Researched: Price, User Feedback and More!

Ember Mug

Ember Mug is claimed to cool your coffee or tea quickly and keep it at the temperature you choose, for a few hours or even all day. It features a simple, yet elegant design, as well as a charging coaster. It does not come with complicated instructions or many buttons or, instead there is a dial at the bottom of the mug that adjusts the temperature in a manual way. And with the companion Android and iOS app, you will be able to create individualized presets, give your mug a name, change its temperature at a distance, and personalize your notifications. Believe it or not but temperature has a big impact on the taste of your coffee or tea. But will Ember Mug really help you to improve the taste of your beverage, as claimed by the product's manufacturer? Will it deliver real-world value as promised on the official website? We will answer these questions but before that let's take a look at the info about the manufacturer.

The company behind this mug is called Ammunition Group. It manufactures some other products of the kind namely Ceramic Mug, Travel Mug, 24K Gold Halo Lid, Ceramic Mug Coaster, Travel Mug Coaster, Ceramic Halo Lid, and Carrying Pouch. Ember was founded in 2010 by serial entrepreneur Clay Alexander. The company is based out of Westlake Village, CA. According to one press release, CEO Clay Alexander Clay started the company because he had a desire to change the way people feel when drinking. The brand gives people the opportunity to control temperature revolutionizing the way we drink. This 12oz mug features a minimalistic look. To turn it on you will need to tap the logo, while the hidden TIL-lit display shows information about your mug's name (two taps), current temperature (one tap), and remaining battery life (three taps). The temperature dial at the bottom can rotate to connect to a microprocessor that is responsible for controlling the heating system. This will give you the ability to choose the necessary temperature. The same temperature will remain for several hours. Let us discuss some other features of the product, as well take a look at what real users think about the product.

Customer Reviews - Does Ember Mug Really Work?

Ember Mug is said to have a leak-proof lid with a push-to-open mechanism for easy use. It was designed to make you feel like you are drinking from a ceramic mug. The open design of the lid simplifies cleaning, while the mug uses a contoured shoulder to provide easy grip. The lid is dishwasher safe, but the mug's body needs to be hand washed only. According to the customers' reviews, it is wise to use a dish brush for easier results. The mug has a "space-grade" thermal insulation and stainless steel inner vessel, as well as the patented cooling system, which is said to make hot liquids cool faster. The ability of Ember Mug to maintain stable temperature comes from a lithium ion battery. The battery life is maximized due to its ability to shut off automatically if the accelerometer is not moved for two hours or the logo is not pressed. Recharge time is about two hours too. Ember features a built-in Bluetooth radio, which can be connected to any Android or iOS device equipped with v4.0 or later. The app allows viewing temperature and adjusting it at a distance, adjusting and save presets, giving your mug a name, switching between Celsius and Fahrenheit, as well as choosing notification type and frequency. Ember's iOS and Android app allows monitoring temperature, editing presets, seeing your liquid level, and updating the firmware. It can add some functionality to the mug, but the device can work well without it too.

All of these company's claims sound very promising but what are real customers of Ember Mug saying about their experience of using the device? Let us take a look at their reviews. Ember started in a 2015 Indiegogo campaign when the mug raised about $360K. One press release showed that it began shipping to customers in April 2016, thus the product is quite new. During our research, we encountered about 100 customer reviews on Amazon with an average rating of 3.8 stars. The most common compliments related to its long battery life, its ability to maintain the same temperature, and nice design. The product is associated with a number of complaints too, the most frequent of which referenced, on the contrary, short battery life (less than advertised), even while on the charging coaster. Once the battery died, the Ember Mug is no more effective at maintaining a definite temperature than a cheap thermos. Ember app had 3-star average customer reviews on Google Play and iTunes. Some of the compliments related to its solid user interface and ease of use. On the other hand, several customers complained about the short battery life, the GPS/location requirement for proper pairing, and inability to connect. Let us take a look at the actual testimonials left by disappointed reviewers.

"After using EmberMug for two weeks and careful following all of the instructions, the ceramic liner inside it delaminated. It even mixed in with my coffee. Such a good idea turned into such the product that can be dangerous to use. I am going to file a complaint with my state consumer protection agency to check whether it can lead to any real consequences. In any case, you should avoid this product."

"Ember Mug is an awful product! I received my mug as a Christmas gift. It was fully discharged and required messaging support to be charged and brought back to life. Its lid broke on the third day of mild usage. It was simply stuck closed. The customer support of the company sent me a new lid via USPS which lasted 18 hours before it broke for the same reason. It is a terrible mug, it breaks too often."

"I am disappointed with Ember mug even though I bought it less than two months ago. It seemed to be an awesome idea, but it brought disappointment quite soon! I used this mug for about a month and its ceramic coating started chipping at the bottom and peeling all over. I called the Ember customer support, and they shipped another mug to me. The new mug worked but in a week it stopped charging. I reached out to the company again and asked for a full refund. I am still waiting for my money back."

My Final Summary

Is Ember Mug is nicely designed, but, based on what we have learned about this product during our research, it does not seem to be worth buying. Although the mug has been on the market for quite long, it has few positive reviews from customers. Instead, it has garnered numerous negative customer testimonials. Besides, it has a significantly high price when compared to the competition. Many customers can find a higher value for the money. If you are looking for a mug that can maintain a specific temperature, you are advised to take a look at many other options available on the market. Most of them are as low as $35. In this way, you will save your time and money. taking into account all pros and cons of Ember Mug I cannot recommend this product to anyone.

Where To Buy Ember Mug In Stores?

You can buy the product from the official website of the manufacturer or from some retail stores online. One item is priced at $149.95 plus free standard shipping within the USA. There are other options for more money. You can find the product at about the same price on Amazon.com. Each mug comes with one charging coaster. You can buy extra chargers directly from the manufacturer's website for $39.95 per unit. All orders come with a 30-day refund policy. The company offers a one-year warranty against manufacturing defects. You can ask for a refund by reaching out to customer service via their contact format on the site or by writing to support@embertech.com.