Mercury Auto Insurance Reviews - What Is It?

WARNING: DO NOT BUY Mercury Auto Insurance Until You Read This Review!
Is it a Scam? Does It Really Work?

Mercury Auto Insurance is private-passenger auto insurance company based in California. It is the fourth-largest insurer in the country after Farmers, State Farm, and Allstate. It provides auto insurance in ten other states as well, in addition to such products as renters, home, and commercial auto insurance. They sell their policies via the network of independent agents. Their home insurance options include standard options, as well as several additional features such as Extended replacement cost (covers the rebuild of your home) and Identity theft protection (fixing criminal identity theft). Mobile app allows you to download car insurance ID cards, view documents, pay bills, and summon roadside help with Mercury's customer app. In addition to auto and home, the insurer offers the following types of insurance: Condo insurance; Mechanical breakdown protection for repairing electrical and mechanical issues with your car (doesn't pay wear and tear repair); Renters insurance; Commercial auto insurance; Umbrella insurance; Business insurance.

Mercury Auto Insurance is an independent broker and one of the most popular automobile insurers in the country. In fact, it is the third largest automobile insurer in California, with more than $4 billion of total assets. The company also offers automobile insurance in Florida, Arizona, Georgia, Michigan, Illinois, Nevada, New York, New Jersey, Oklahoma, Texas, Pennsylvania, and Virginia. Mercury also writes other lines of insurance in different states, including homeowners and mechanical breakdown insurance. Mercury was formed in 1961 and has focused on improving and building the foundation on which durable shareholder value is created. The company differentiates itself from the others with its strict cost control, careful underwriting, and efficient claims management. All this promotes affordable, yet competitive rates for automobile insurance. The company employs highly motivated managers, independent brokers and agents.

Customer Reviews - Does Mercury Auto Insurance Really Work?

Mercury Auto Insurance is associated with rather positive overall customer reputation online. To find out what customers are saying about the company, we took a look at some of the most popular review websites. Here are those sites with the star-rating they gave to the company: Credit Karma (2.5 stars), WalletHub (4 stars), Consumer Affairs (1.5 stars). One of the leading independent ratings organizations, J.D. Power, does their own review of auto insurance companies in America every year. In 2015 they rated Mercury Auto Insurance as average with three stars in their report. They placed it on the 18th position out of the 26 companies rated in such areas: Service interaction (how people were treated by the rep during the claims process), First notice of loss (how clients were treated when they contacted the company for the first time in order to make a claim), Repair process (how users felt about the duration and quality of repairs), Appraisal (how the process of appraising the vehicle's value and the cost of damage was rated by the customer), Rental car experience (the process of renting a car while their car was being repaired), Settlement (the final decision by the insurance company).

Mercury Auto Insurance received three out of 5 stars in each of the categories except repair process and appraisal. It means that the clients were not pleased with the dollar value assigned to their vehicle. Some people seem to be not satisfied with the repair work of the company. Mercury scored four stars out of 5 stars in NerdWallet that called it the best car insurance company. NerdWallet took into consideration such factors as J.D. Power ratings for customer service and claims satisfaction customer complaints against the insurer. The company's financial strength is "superior" which can be seen from the ratings agency A.M. Best. Mercury had really few complaints as for a company of its size. The company was called better than most due to the customers' purchase experience for auto insurance (J.D. Power's 2016 U.S. Auto Insurance Shopping Study).

"Mercury Auto Insurance took so good care of me that I didn't even have to contact them in order to inform them that I needed to have my car fixed. The matter is that I have different car insurance but my new vehicle required repair. They just fixed my car in the most professional way. Mechanical work in the company is much cheaper than what is offered by the car dealer."

"I have been with Mercury AutoInsurance since 2006 and I can say with confidence that this company can be trusted. They get my car repaired in a timely and professional manner and do not give me the go-around. I was with Safeco before I signed up with Mercury. I have had a few hit and runs while my car was parked over the years. I have often been squared away. I have had a minor accident where my car took the blunt of the damage. Even though it was my fault, Mercury specialists took care of getting my car repaired."

"I signed up for Mercuryauto Insurance and they accepted my claim really fast. It is a worthy company, as they will take care of your situation no matter what. I highly recommend getting a quote from them if you want to save your money on auto insurance policy. They offer an excellent policy. I have got quotes from Nationwide, State Farm, AAA, Farmers, but none of them could save me money for the same coverages. Mercury does not need any commercials to provide great service. They just provide nice come back."

My Final Summary

Mercury Auto Insurance makes a great number of claims on their official website including an "optimum coverage". All of their products come at competitive prices. According to their website, local insurance agents always figure out if you are eligible for any discounts and to put them in an insurance package. Another differentiating factor of Mercury is its availability when compared to competitors. According to the National Association of Insurance Commissioners (NAIC) in 2015, Mercury is available in fourteen states: California, Arizona, Florida, Illinois, Georgia, Michigan, New Jersey, Nevada, New York, Pennsylvania, Oklahoma, Virginia, Texas, and Washington. It is a big drawback for the one who finds themselves in one of the 36 states.

Mercury Auto Insurance offers affordable rates, so opt for more expensive insurance companies? Mercury ranks high on Fitch and A.M. Best, meaning that the company is stable and experienced. The company has many nice representatives who are always ready to help you whenever you need it. The majority of their experts are professional and experienced. If you think Mercury might be a good choice for you, hurry up to sigh on their official website. With all of their advantages and disadvantages, they are worth addressing.

Mercury Auto Insurance Pricing and Rates

When sighing for the company's services, you will need to enter some of your additional information (how many miles you drive in a year, additional drivers, past accidents or citations, etc.). Then you will be able to get a quote from Mercury. This company appears to be the cheapest option. They offer 6-month coverage for $423.