MSC Cruises Reviews - What Is It?

DO NOT USE MSC Cruises!!! You Must Read This Review!
Fully Researched: Price, User Feedback and More!

MSC Cruises

MSC Cruises is a company that features a fleet of all-inclusive twelve modern and highly elegant ships that sail to locations throughout the Mediterranean, Caribbean and Antilles, Northern Europe, South Africa, South America, as well as Dubai, Abu Dhabi, and Oman. This offer is suitable not only for couples but also for families and even singles who may succeed to find their second half right on the ship. The company has a $5.4 billion investment plan and claims to be the fastest developing cruise line. MSC Cruises offers a wide choice of entertainment (concerts, excursions, festivals, etc.), restaurants, relaxation treatments, personalized service, and well-equipped suites and staterooms. In fact, the official website claims that you will enjoy the highest quality and level of comfort of a 5-star hotel while being aboard one of their ships. All you will need to do is to choose your ship, room preferences, itinerary, and enhancements. The representatives of the company promise to take care of the rest.

You can browse through their website and book your next trip in the comfort of your home. But aren't their services too expensive and do they offer what you need? Is there any worthier competition over there? What are their customers saying? Before answering these questions, let's focus on these aspects in detail. The MSC Fleet involves the following all-inclusive cruise ships: MSC Armonia, MSC Fantasia, MSC Divina, MSC Lirica, MSC Musica, MSC Magnifica, MSC Opera, MSC Poesia, MSC Orchestra, MSC Preziosa, MSC Splendida and MSC Sinfonia. Each of these ships meets international accessibility standards for people with special health requirements and needs. According to the MSC Cruises website, the company also presented a new ship called the MSC Meraviglia in May 2017. It sails to three major ports in the Mediterranean, including Marseille, Genoa, and Barcelona. All of these ships feature the MSC Cruises banner in addition to their own unique amenities and flair. If you are interested in sailing to different corners of the world, you are recommended to look at what real customers think about their experience with MSC Cruises.

Customer Reviews - Does MSC Cruises Really Work?

You can find a great number of customer reviews about MSC Cruises online. I was amazed to see so many positive testimonials from satisfied consumers. Only CruiseCritic contains more than 1,000+ guest reviews with the average rating of 3.5 stars. 58 percent of all customers claimed that they loved their experience with the company. Most compliments revolved around the great-tasting food, high quality of accommodations, highly supportive staff, and fun shows and different kinds of entertainment. On the other hand, we found some complaints on the site. Some of them referenced not a lot of value for the money, poor customer service, food they didn't like, little English was spoken among other cruisers and staff, slow security, and cramped rooms. Such negative reviews are really miserable, which is why I think this is a matter of taste and character of separate clients. On Consumer Affairs gave MSC Cruises a somewhat lower overall average rating (less than three stars). The compliments seem to be very similar as on the previous source. Common complaints referenced also similar issues as on CruiseCritic. Yelp reviews demonstrated very similar feedback too.

Another popular website, Fodors, recommends this cruising company to people who are looking for a premium service at a fair price and appreciate authentic Italian cooking. It was mentioned that MSC Cruises is not suitable to those who are looking for a variety of dining experiences and are keen on vacation spent in a purely American manner. Finally, the company received a lot of mixed reviews on the Better Business Bureau website. There are 48 closed complaints most of which referenced billing issues and customer service. At the same time, many customers appreciated that the staterooms and suites on their cruise ships delivered a large amount of space, unique style and light. All staterooms feature 100% natural bedding and mattresses, as well as are situated away from public areas. Here are some of the real customers' reviews found on different websites online.

"I liked my vacation with MSC Cruises. We went to the Mediterranean with our kinds and enjoyed the trip so much! We were offered twenty hours of entertainment and activities every day, so we were never bored. During the daytime, there were group dances, water games, culinary challenges, professional dance classes, fitness activities, and sports tournaments. When our children went to their beds, we with my wife visited themed programs and dances, talent shows, live shows, a Las Vegas-style full gaming casino and karaoke. We enjoyed world-class music a lot."

"What we liked about MSC cruises the most is that they gave us access to duty-free shopping and boutiques, sports facilities, kids' activities such as aqua park, water slides, swimming pools, Virtual World, 4D cinema, and F1 simulator, arts and crafts, yoga, and a workout gym. We also had 24-hour Internet access right onboard, so we could use our smartphones any time of the day or night."

"We did the excursion with "MSC Magnifica" which we found on MSCCruises official website. Our trip was simply amazing and we would certainly do a similar excursion again in future. Our ship employed expert consultants who were available any moment, so we could order different kinds of services onboard. It is really convenient. We enjoyed ourselves and learnt a lot during our trip. I must admit that they stick to the highest safety standards. Thumbs up!"

My Final Summary

Based on what we have learned about MSC Cruises during our research, including studying hundreds of online customer reviews, it appears that the company is really worth your attention. It offers access to a great number of destinations all over the world at very competitive prices. If you are looking for a solid combination of amenities and value, they could be a suitable option for you. For their lower prices, you may need to give up some of your flexibility, because only the Caribbean is accessible from the USA. So, you will need to take into account the cost of an overseas flight in order to get to your destination.

Since MSC Cruises is mainly a European cruise line, remember that English might not be the major language spoken aboard; however, the majority of travelers claim having no problems with understanding the staff. They liked almost everything on their sips from suites with an interactive TV, air conditioning and all the modern conveniences to restaurants and cuisines onboard. If you have special dietary requirements, they can accommodate with advance notice. If you are looking for high level of relaxation MSC Cruises will be a great choice.

MSC Cruises Pricing and Rates

MSC Cruises rates are very variable and are based on the time of year, the length of stay, and your suite or stateroom. All prices are per person: Abu Dhabi, Dubai: $629-$1,539+; Caribbean and Antilles: $529.50-$2,889+; Mediterranean: $574.50-$979+; MMSC World Cruise: $17,999+; SC Grand Voyages: $899-$2,599+; Northern Europe: $989-$1,199+; South America: $1,389- $2,119+; South Africa: $361-$390+. It should be remembered that if you book through the official website of the company, your airfare and other transportation fees are not included. Children 11 and under can travel for free when sailing as a third or fourth guest with two full-fare adults. You will need to pay taxes and port charges for them, though. Internet access ranges between $9.90 per day and $79.90 per cruise. The payment can be performed online by your credit card, through your travel agent or through their call center (877-665-4655).