James Davis

SmileDirectClub Reviews - What Is It?

WARNING: DO NOT BUY SmileDirectClub Until You Read This Review!
Is it a Scam? Does It Really Work? Check Ingredients, Side Effects and More!

If you want to straighten your teeth, but don't wish to visit an orthodontist regularly, you may find SmileDirectClub beneficial. It does not offer traditional braces but custom invisible aligners. The company involves 225 licensed dental professionals who are said to be able to professionally evaluate the state of the patient's teeth. The process includes 3D treatment modeling and offers a dentist who can work around your schedule at a reasonable price. These promises sound to be very loud but do they really provide high-quality services? Will you enjoy the same teeth-straightening results with SmileDirectClub as those with a traditional orthodontist? We will answer these questions further in this review but before that it is important to take a look at who founded the company.

SmileDirectClub was founded by Alex Fenkell and Jordan Katzman who recognized that telehealth and 3D printing could bring invisible treatment at lower prices. At present, the company is based out of Nashville, TN. From a financial perspective, it is backed by Quicken Loans, Camelot Venture Group, the private investment group behind 1-800-CONTACTS, and some other successful companies. To get a better idea what kind of services the company offers it is necessary to take a look at the actual customers' reviews.

Customer Reviews - Does SmileDirectClub Reall Work? Is It a Spam?

SmileDirectClub (formerly Smile Care Club) has been on the market since 2014, thus, there is not a lot of online customer feedback. Most of the users' reviews have a negative character. One can see a significant part of customer feedback through video. For instance, YouTube user Ashley S posted several reviews for the service within a month. She says that she experienced an extremely long delay at the beginning. She tried to contact the company many times but the only thing she could hear from them was a peep. However, she succeeded to speak with the customer service, which only frustrated her. She finally received her aligners, but the top one didn't fit well. The company's customer service could not help her in a way.


On the other hand, another YouTube user, misselissalk, appears to have a more positive experience with SmileDirectClub. She received everything t on time and even found them less expensive than the competition. The user also enjoyed the 3D digital model that demonstrated what her teeth would look like with each tray. The woman appreciated the ability to correct her top teeth. Actually, the company recommends straightening just the top or bottom to avoid significant altering of your bite. The user noted that the aligners didn't hurt, but they gave her a slight lisp. It is not convenient to brush teeth after eating or drinking. The woman did not like her email communication with the company. She also mentioned long response times. In her follow up video, the woman provides some product tips that could be used while wearing your aligners. SmileDirectClub had an A+ rating with the Better Business Bureau. There were nineteen closed complaints most of which seemed to reference problems receiving aligners on time, poor customer service, or difficulties getting refunds.

How does SmileDirectClub work? First, you will make an appointment to visit a SmileShop location where you will be able to have a 3D image of your teeth taken by a certified SmileGuide. The procedure usually takes about 30 minutes. Your scan will be digitally sent to a licensed dentist who will create a plan showing how your teeth will look. Dental professionals of the company are promised to determine your treatment option depending on the information they have. If you have any questions, contact the customer care specialist via email, phone, or live chat. After the consultation you will be provided with the link to your dental professional. Your doctor will study the uploaded images and prescribe the necessary treatment. You are expected to get your treatment plan in a few days and you will be sent your aligners. These should be worn in the proper order (during the day or night). Remove them only for drinking beverages and eating meals. SmileDirectClub's treatment plans usually take between four and ten months, depending on your plan. Remember to wear a custom fit retainer to avoid dental relapse while you sleep. Do these invisible aligners really straighten teeth? Let's answer this question by taking a look at the real customers' reviews available online.

"So I paid for the SmileDirectClub kit and did have positive emotions, but some time later I received an email saying that it wasn't deep enough. In reality, it was a lie and they wanted more of my money! They requested me to buy another kit. I would not recommend this service to anyone. Don't waste your money and avoid this company!"

"They were happy to send a Smile DirectClub impression kit. I sent them money on November 6, 2017, but I have not received my aligners yet. I called the company last week and they told me that they would get back to me within 24 hours! I have not been called yet! It's a scam? Besides, they said that my dental insurance would cover some of the costs, but I was denied! I paid $1800.00 for nothing!"

"Smile Direct Club is a total scam. Their customer service is simply the worst. I emailed to have my order canceled and was told it was canceled but they charged me. The agent called in response to my email and told me that he was not authorized to cancel orders. That's ridiculous. I discussed the situation with my bank and they helped me but I still lost $500! Do not use this service. They will give you the runaround"

Where To Buy SmileDirectClub?

SmileDirectClub online Smile Assessment is completely free. To understand whether invisible aligners are good for you or not, you will need to get an at-home impression kit for $95 or complete a 3D scan at a SmileShop. If you are not a suitable candidate, they promise to give you back your $95 but few customers received their money back. The company provides three payment options. Single Payment is a one-time payment of $1850. SmilePay Monthly Payments presuppose your paying a $250 down payment, then $80 a month for 24 months. As a result, you will pay $2170. Klarna Financing means that you will have to pay $87 a month for 24 months for a total of $2088. When you get your invisible aligners, don't forget that you can pay $99 for a retainer set. You will not find it on Amazon, GNC or Walmart.

My Final Summary

Summing everything up, SmileDirectClub cannot be recommended to usage, since it comes with a great number of disadvantages. The company doesn't seem to be reputable or famous in the country. Their services are extremely costly, while the policy is consumer-unfriendly. The company appears charge you over and over again. Invisible aligners are not as perfect as claimed by the company. You will have to brush them after each meal. You will need to stick to your treatment plan and keep the trays in place all day and night. There are many other issues too. Taking all of this together, SmileDirectClub will hardly deliver straighter teeth.