Thumbtack Reviews - What Is It?
WARNING: DO NOT BUY Thumbtack Until You Read This Review!
Is it a Scam? Does It Really Work?
Thumbtack is an online service responsible for matching customers with local professionals. At present, the company lists 1,100 types of services in such categories as events, wellness, home, and lessons. In June 2010, they raised $1.2 million in funding, mainly from angel investors with such famous investors as Jason Calacanis, Scott Banister, and Joshua Schachter. Thumbtack raised another $4.5 million in January 2012, via a Series A round of venture capital funding. The next year the company raised another $12.5 million through a Series B round of venture capital funding. In a year, Thumbtack raised $30 million, then $100 million and finally $125 million in September 2015. The company's official address is 360 9th Avenue; City San Francisco, CA, United States. The company's phone is (800) 343-1710.
The official website of the company is Thumbtack.com. It is a smart way to hire local professionals, as well as to connect professionals to consumers. In the process of writing this review we have discovered that the website has 200,000 active professionals offering 1,100 services. The site claims that the company completes about five million projects each year, which total to $1 billion in annual revenue for highly experienced service providers. The website is used by both professionals who provide services as well as consumers who need them. In our review we will take a look at the pros and cons from the point of view of customers, while many Thumbtack reviews online mainly focus on the perspective of the professionals. Let us take a deeper look at the details and what exactly the company offers and what real customers think about it.
Customer Reviews - Does Thumbtack Really Work?
As it was already mentioned, the major responsibility of Thumbtack.com is to connect consumers who need a definite service to local professionals who provide this service via a three-step process. First, a customer tells what kind of service they need by answering a few questions. Second, based on the customer's needs, professionals provide available quotes. Third, the customer compares the offered quotes and hires a professional. The questionnaire filled by the consumer helps the professional to make an accurate bid. The customer gets up to five bids, at which point they can read Thumbtack reviews written by other customers before choosing the suitable option. There are other online services including Yelp and Angie's List, but in case with Thumbtack, customers are directly connected with professionals offering quotes. Once you get a quote you like, you can hire the professional with one click of a button. The two parties can connect through phone or online messaging to work out the details. Beside the website, there is an app that can be used by professionals who want to use the service but, the only app for customers is through Ios. Android users are left with the website only.
According to the Thumbtack website, there are four main categories of professional services. They include Events: wedding services, DJs, catering, photography, event planning, bartending, magicians, makeup, face painting, and photo booth rentals. Lessons include self-defense, music, tutoring, drawing, fitness, and CPR. Home includes yard work and landscaping, cleaning, interior design, contracting, handyman, electrical, and roof repair. Wellness includes life coaching, massage, nutrition, physical therapy, chef services, relationship counseling, and swimming. During our review, we took a look beyond the categories mentioned on the main page to check what other services the company offers. This is what we found out. Business includes marketing, data entry, tax preparation, and social media. Crafts include custom jewelry, blacksmithing, songwriting, and quilting. Design and web includes engineering design, animation, illustrating, and logo design. Legal category includes mediation, attorney, process serving, and estate planning and wills. Personal category includes counseling, bodyguards, house sitting, wardrobe consulting, and private investigation. The category of Pets includes pet care, animal behavior modification, wildlife removal, and pet sitting. Photography includes nature, headshots, portrait, sports, and video editing. Repair and technical support includes phones, appliance repair, and computers. Writing, translation, and transcription includes web content, resumes, and medical transcription.
There are numerous customer reviews about Thumbtack on third-party websites. Many people appreciated that the company offers so many services mentioned higher. However, not every service can be found in every town, especially when we are talking about rural areas. But the site offers a "services near me" page where you can see the availability of local professionals. The customers are happy with the breadth of services provided by Thumbtack. Other sites of the kind focus on home improvement. Let us take a look at what real customers are writing about these services online. One woman says that the crew removed 260 foot trees from her fenced backyard when the temperature reached 100 degrees. Five guys worked hard through the heat for eight hours. They effectively removed trees making the site much cleaner. Another customer contacted Thumbtack for a railing. As a result, an awesome contractor by the name of Man of Steel was sent. He did great job at a reasonable price. When he was finished he cleaned up and made sure that we were happy with his job. Just give this company a call if you need welding. You will like the job. It is high time to read the actual customers' testimonials found on third-party websites.
"I was looking online for a company to service my pool and I found Thumbtack. The team arrived quickly and the tree men did a great job. Now my pool is clear and I would recommend this company to anyone who needs a similar kind of service. Most of all, I appreciated the job of Joseph, a very professional guy. He came to my home and said that my needs would be met in the fast and best way. I am glad that I reached this company. I will use their services again in the future."
"I am pleased with Thumbtack. Andres and his father are great communicators. They provided us with high-rate work and good care. Their workers cleaned up everything efficiently and we were happy with the results. I can certainly recommend their service. The quote came in the morning and we had the work completed in the evening the same day."
"Thumbtack and Joe at All Solar were very helpful. I spoke to several other vendors but I felt that only All Solar really cared, so I gave them a job. In general, I am a small business owner and I often need help. I was really happy with the nice service I received. I do recommend the companies both Thumbtack and All Solar."
My Final Summary
Taking into account everything we have learnt about Thumbtack, this company appears to be very professional at connecting homeowners with service providers in any local area. This company works, so the process is very fast and easy. They offer over 200,000 active professionals in all 50 U.S. states. All you will need to do is to provide detailed information about the services you need. You will then get customized quotes from a number of professionals. The company is associated with a great number of positive customer reviews. The professionals these people used to hire were trusted, experienced, and reputable. You can hire any professional with the single click of a button. Just type into the search box what service you need - bath tiling, bath remodel, bath vent fan installation, or anything else. Service providers often offer photographs and videos of their previous projects so you can see the workmanship. Thumbtack offers different communication options between customers and professionals, including direct phone communication and online messaging. With all this in mind, I recommend Thumbtack to everyone who needs help finding professionals for any household project.
Thumbtack Pricing and Rates
A single credit is priced at about $1.50, but it can be even lower – about $1.42 - if a professional purchases a bulk pack of credits. For instance, they can buy a pack of twelve credits for $17.99, a pack of twenty-four credits for $34.99 or a pack of sixty credits for $84.99. Every professional starts off with a package with ten quotes, at a 30% discount.