Vroom Reviews - What Is It?

WARNING: DO NOT USE Vroom Until You Read This Review!
Is it a Scam? Does It Really Work?


If you want to buy a vehicle - a new or a used one - you risk dealing with an undeniably broken current system. If you address a dealer, you will most probably encounter inflated prices and high pressure selling tactics. You can avoid this by addressing a private seller, but this can be associated with condition and quality issues. In search of a proper solution, several companies have launched recently. They offer an online service mainly. Probably, one of the most reliable of such companies is Vroom. This car-selling company was founded in 2014 and helps people to buy a high-quality pre-owned car over the internet. It features transparent pricing, a 7-day in-home test drive, and no salespeople. The customers of the company can receive a competitive offer in just a few minutes for their current vehicles. Isn't it a bargain - you are selling your present car and getting a new one?

It can be rightfully said that Vroom is a wonderful changing vehicle ownership. But are they the right option for everyone who wants to buy or sell a car? What should be considered before using Vroom.com? Let's try to find answers to these important questions by discussing how the Vroom website works. It is claimed to be very easy in usage. To find a car on the site, you will need to enter a keyword or search for a specific model and make, body type, year, price, and mileage. You will immediately see a picture of matching cars, along with the make, year, model, mileage, trim level, and price. If you click on this image, you will be taken to the car's home page where you will view additional pictures, specifications, options, features, and fees. You will be able to learn your monthly payment too. You can proceed by clicking the Get Started button. This will start your purchasing process. We are going to discuss financing options further. According to Vroom, the company will then confirm details, verify your identity, and provide you with paperwork. This usually takes a few minutes. You have an option of placing a 24-hour hold on the car you have chosen.

Customer Reviews - Does Vroom Really Work?

There are numerous users' reviews about this car-selling company on different websites online. People are generally satisfied with Vroom website and buying options. They are happy with the fact that they can buy a vehicle online in just a few minutes. It is very convenient for busy people. The purchasing process is very easy and fast. After buying a vehicle, Vroom will deliver it directly to your door. The company will handle a few important details, such as filing title transfer paperwork with your local DMV.

Speaking about the process of selling your car, it is necessary to say that you are not expected to face any problems with this process either. There are several options for you to consider. You can begin the process by uploading pictures of your vehicle, along with mileage, the VIN, and aftermarket additions. You are expected to receive a guaranteed cash offer through your inbox within several minutes. It will be valid for seven days. After you have accepted the offer, the company will deposit the cash to your bank account and handle details including titles within three business days. You can arrange for a driver from the company to pick up your vehicle and deliver it to your location at the time you choose. Another interesting option that cannot be found with other similar services is that Vroom gives you an opportunity to take their voucher to your local car dealership. The company will buy the car through them, giving you a tax benefit.

Another advantage people like about Vroom is that they offer different types of vehicles. Most customer reviews carry a positive character, including 4.6 stars on DealerRater.com, a 4.5-star rating on Cars.com, and 4.1 stars on Edmunds.com. Yelp gave Vroom a bit lower rating of 3.5 stars. The most common complaints cited lowball offers and poor customer service. It should be noted that representative from Vroom personally responded to complaints in most of these cases. Vroom had an A+ rating with the Better Business Bureau. There were only 16 closed complaints that referenced unresponsive customer service and undisclosed accidents.

"I purchased 2012 Mercedez Benz from Vroom and I am completely satisfied with the bargain. All of the staff members were very helpful and tried to accommodate my needs. Actually, I worked with several members and had personal telephone numbers and emails of each of them. The whole purchasing process was smooth. I will definitely buy from Vroom in the near future again. I would certainly recommend this company to my friends."

"Vroom offer great cars, reasonable prices and good customer service! I had a wonderful experience purchasing a van through their website. I liked the van very much. It arrived in an excellent condition. I used customer service several times and it was just spectacular. I misplaced the major documentation, creating a big administrative headache. The company's staff dutifully helped to resolve this issue. All of them have been polite and careful!"

"I have just bought a car from vroom and I must admit the folks were very courteous, even though other reviews claimed quite the opposite. I was prepared for the worse but I decided to give it a try. I am glad that I didn't listen to all of those negative reviews. As a first time buyer, I succeeded. The process did not take much time and was quite easy. The folks I dealt with were Alex, Ivano, and David. Thank you for the smooth process."

My Final Summary

If you're thinking about buying a new or used vehicle, Vroom can be a wonderful option for you. This company offers a lot of advantages. For instance it provides high-quality cars at lower prices. It is also associated with a great number of positive customer reviews online. The company's staff is very friendly and professional. All of the representatives are open for communication with their clients. They can resolve any of your issues and answer your questions. What most customers appreciate about the company is that it offers cars as reasonable prices.

Thus, Vroom has a very positive feedback from the clients, who claim that the buying process is easy and hassle-free. It means that you can buy a car completely online with no need to physically go to your local dealer. Another advantage of the company includes free nationwide shipping that can save you money unlike other options). Taking into account all pros and cons of the company I do recommend Vroom.

Vroom Pricing and Rates

You can sign up for an account on Vroom.com for free. To do it you will need to enter your personal information. However, it is much easier and faster to sign up using your Google credentials or Facebook account. If you want to place a 24-hour hold on a Vroom car, you'll have to pay $500. If you finally don't buy the vehicle, they will return this money. Purchasing a car through Vroom involves two possible options - you can either use your own financing or one of the company's banks to get the best rates. All cars come with free nationwide shipping and a 7-day test drive. All vehicles come with a 90-day/30,000 mile warranty and a year of free 24/7 roadside assistance. For more details you can talk to a Vroom representative by calling their customer service department at (855) 524-1300.